Chatido – Terms and Conditions

If you have questions about any term and policy mentioned here, feel free to contact us on , email us at info@chatid.com or click here for real time support.


Effective as of 2025


Welcome to Chatido! These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including our managed live chat software, agents, and related support features (collectively, the “Services”). By accessing or using Chatido, you agree to be bound by these Terms.

1- Service Provider

These Services are provided by Chatido Inc., a U.S.-based company headquartered in [Insert U.S. Address].

2- Eligibility

By using Chatido, you confirm that:
• You are at least 18 years old (or of legal age in your jurisdiction)
• You have the authority to enter into binding agreements on behalf of your organization or business.

3- Our Services

Chatido offers

1. 24/7 managed live chat support by trained agents
2. Free chat widget for integration on your website
3. Custom onboarding and knowledge base creation
4. Real-time reporting and analytics

4- User Responsibilities

You agree to:
• Provide accurate business and contact information
• Not use Chatido for unlawful, abusive, or fraudulent purposes.
• Keep login credentials secure and confidential.

5- Payment & Subscription Terms

• All plans are billed monthly or annually, as selected.
• Payments are due in advance and are non-refundable unless stated otherwise.
• Overages will be billed at the end of your billing cycle or upgraded automatically.

6- Confidentiality

Each party agrees to keep confidential all non-public business, technical, or customer data received from the other party. This obligation continues for two years after the end of the business relationship.

7- ADDITIONAL EXPENSES

Client agrees to pay Chat Outsource for any requested expenses which do not form part of our contract and are required to pay for extra for any add-on feature(s) or service immediately upon request of their order.

8- Data Protection (GDPR & CCPA Compliance)

Chatido complies with the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). We:
• Only collect data necessary to deliver Services.
• Process data lawfully, transparently, and for legitimate business purposes.
• Allow data access, correction, deletion, and portability upon verified request.

9- Intellectual Property

All content, software, trademarks, and designs are the intellectual property of Chatido or our licensors. You may not copy, distribute, reverse-engineer, or exploit any part of our platform without prior written permission.

10- Limitation of Liability

To the fullest extent permitted by U.S. and EU law, Chatido is not liable for:
• Indirect, incidental, or consequential damages..
• Loss of business, revenue, data, or profits.

11- Service Availability

We aim for 99.9% uptime. However, we may temporarily suspend access for maintenance or upgrades. Emergency downtime will be minimized.

12- Termination

You may cancel your subscription at any time. We may suspend or terminate your access if:
• You breach these Terms.
• Payments are overdue.
Upon termination, your data will be retained for 30 days before being permanently deleted, unless otherwise required by law.

13- Governing Law & Jurisdiction

For U.S. clients: These Terms are governed by the laws of the State of Delaware.
For EU clients: These Terms comply with EU regulations and are governed by the laws of the European Union and the country of residence.
Any disputes will be resolved in the competent courts of the applicable jurisdiction.

14- Changes to Terms

We may update these Terms from time to time. We’ll notify you of major changes via email or on our site. Continued use of the Services indicates your agreement to the revised Terms.

15- Contact Us

If you have questions about these Terms, please contact us:
Email: support@chatido.com
Address (USA): [Insert U.S. office address]
Address (EU): [Insert EU representative address, if applicable]